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Order status and shipment tracking

In the "Account" - "Orders" section you can see all your orders and their statuses.

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Clicking Order # XXX, you can see your order in details.

Order Contents - the list of ordered items and below the total cost of the order.

Order Details - order status, creation date, total amount, method of payment.

Ship To - delivery address

Bill To - payer address

Actions - an available option Reorder. Allows you to re-order all items or selected by you from the order being viewed.

 

The statuses of your order can have the following values:

Awaiting Payment - customer has completed the checkout process, but payment has still to be confirmed.

Awaiting Fulfillment - customer has completed the checkout process and payment has been confirmed. The deadline for receipt of payment by bank transfer is 2 business days, with payment by card - from 1 hour.

Awaiting Pickup  — order has been packaged and is awaiting customer pickup at our office.

Office address

JSC "TS Centras"
Metalo st. 10
Vilnius, LT-02190
Lithuania

Monday - Friday, 8.30 to 17.30 (Eastern European Time - EET, GMT+02.00)

Shipped - order has been shipped, but receipt has not been confirmed.

Partially Shipped - only some items in the order have been shipped, due to some products being pre-order only or by other reasons. 

After sending the order the client receives a notification letter and  tracking number of the shipment.

We use TNT delivery services. TNT tracking number of the shipments will look like BB123456789DD.

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The tracking number can also be seen in Account - Orders section when entering  the order with status Shipped or Partially Shipped

Shipping Details.png

 

 

Completed — order has been shipped/picked up, and receipt is confirmed

Cancelled — seller has canceled an order, due to a stock inconsistency or by other reasons.